Store Policies
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ORDERING AND SHIPPING
Everything you need to know about Shipping
Standard machines will ship within 1 business day as long as they're in stock. Special Edition or custom-made machines will usually be ready to ship in 7-14 business days depending on finish and configuration. Ultra-Custom builds may require additional time.
Yes, as long as the order has not shipped. Contact us and we’ll update it.
We ship worldwide and shipping rates and delivery times are calculated at checkout. We also offer 230V machines for customers in Europe, Asia, and other regions that use 220–240V power.
We ship with all major carriers including UPS, Fedex, DHL. All shipments include tracking. Insurance is optional.
Once your order ships, you’ll get an email with a tracking link. If you don’t see it, check your spam folder - or reach out and we’ll resend it.
RETURNS, EXCHANGES AND WARRANTY
Our policies for returns, exchanges, warranty coverage, and what qualifies under the 45-Day Love It or Return It promise.
Try your Milton Line1 for 45 days, risk-free. If you don’t love it, return it in for a refund. The machine must be returned in like-new condition with all of the original packaging in order to be eligible for a refund. A $50 return shipping fee will apply. Customized machines with special order fabrics and finishes have a limited return policy please contact us for more information.
We will provide a pre-paid label for returns made within the 45 day trial period. $50 will be deducted from the refund, only to cover the cost of shipping. There are no additional restocking fees on machines returned within the trial period.
Yes. Like-new machines may be exchanged for a different finish. Please note that highly customized machines are not eligible for exchange.
Milton Coffee Co.’s Limited Lifetime Warranty covers the machine’s hardware, electronics, and functionality against defects under normal use for as long as the original owner owns the machine. The warranty applies to the original purchaser and is non-transferable.
Accidental damage, neglect, misuse, unauthorized repairs or modifications, Use of incompatible capsules or accessories, improper cleaning /descaling or severe physical impact.
Use our Service Registration Form.
Use our Warranty Registration Form.
FREE COFFEE & SUBSCRIPTIONS
How our flexible coffee pod subscription service works, who qualifies for discounts, and how to customize, pause, or manage your delivery schedule.
We occasionally offer FREE pods with the purchase of machine these deals will automatically show up on your cart.
No. They’re yours to keep. The machine refund is issued normally as long as it meets the return criteria.
Yes. Write a review with a photo or video and we will email you a coupon for one free box of pods, shipped free. You must be logged in using the same email used for your purchase.
Yes. Verified reviewers receive 3–12 months of access to 50 percent off subscription pricing.
Customers who purchased their Milton machine directly from us and leave a review on the website.
Our coffee pod subscription plan is flexible and fully customizable. You can choose monthly, bi-monthly, or quarterly deliveries and mix any roasters or blends you like in each shipment. Subscriptions can be paused, changed, or canceled anytime through your Milton Coffee account.
BUSINESS, WHOLESALE AND PARTNERSHIPS
Information for retailers, hospitality groups, designers, and distributors interested in working with Milton Coffee Co.
Yes. Approved partners receive preferred pricing and marketing support.
Yes. Custom colors, materials, and branding options are available.
Standard finishes begin at only one unit. Custom MOQs vary by project.
Yes. Pricing tiers are available for larger orders.
Use the B2B Inquiry form at the bottom of our Business Page. We do require an opening order for access to wholesale pricing.
MACHINE DETAILS & CUSTOMIZATION
A breakdown of where the Line1 is made, how it’s built, what materials are used, and how you can customize or upgrade your machine.
Standard machines are manufactured in our certified facility in China. Custom builds are hand-finished in Milton, Georgia with locally sourced materials. All custom builds and special editions are based on our standard machines.
Standard machines feature our core finishes and are ready to ship without delay. You can identify them under the Machine Finishes & Lead Time section on each product page, where they are marked “In Stock / Ships Without Delay.”
Custom machines are hand-assembled to your selected specifications and typically ship within 7–14 days. Ultra-custom machines may require additional time depending on the level of customization.
Use the Build a Machine tool to select wood, metal, leather, carbon fiber, and custom paint options. If you're looking for something beyond what we show in the configurator, please inquire -we can usually accommodate special paint colors.
Yes. Replacement panels and emblems are available. Installation does require machine disassembly, please contact our Customer Service department for further assistance.
Yes. Drip trays, water tanks, pod bins, and other parts are available for purchase, please contact Customer Service
POD COMPATIBILITY & BREWING
Clear guidance on which capsules work with the Line1, how the BCG system improves performance, and the full range of drinks the machine can make.
Single Espresso, Double Espresso, or Dedicated hot water for Americano coffee, french press, or hot tea.
Most Nespresso OriginalLine-style capsules, including third-party roasters and specialty brands. Nespresso is a registered trademark of Societe des Produits Nestle S.A. Milton Coffee Co. is not affiliated with or endorsed by Nespresso.
Yes. Our BCG System seals and extracts compostable capsules that many machines struggle with.
Yes. The Line1 performs extremely well with refillable capsules. We recommend a finely ground coffee for use with Espresso systems. Only use refillable capsules that are specifically designed for Nespresso OriginalLine-compatible machines. Improperly sized or overfilled capsules may
damage the machine and may not be covered under our warranty.
No. Vertuo capsules use a proprietary barcode system and are not compatible, nor will they fit in the brew chamber.
The BCG System is Milton’s proprietary Brew Chamber Gasket that allows the Line1 to brew every OriginalLine capsule correctly. Nespresso machines rely on a sealing ring built into their own pods, which prevents proper extraction from third-party brands. The BCG System forms a reliable seal on any OriginalLine-style capsule and optimizes pressure, temperature, and timing.
The Line1 uses a full stainless steel brew path (SUS304) from the moment water enters the brew chamber until it exits the spout. This means no plastic contact in the actual brewing process. Upstream components - including the water tank, lines, and seals - use food-safe, BPA-free plastic and silicone materials that meet global safety standards. Contact us for a complete listing of all internal components and their materials.
TROUBLESHOOTING & SUPPORT
Where to get help with your machine, how to reach the team, and what to try if something isn’t working properly.
Start with the Troubleshooting Guide. If needed, contact our team with your order number.
Use the Contact page or reply to any Milton email. We typically respond within one business day.
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Official statements covering trademarks, design patent protection, third-party compatibility disclosures, and brand-use clarifications.
The Milton Line1 is protected under a United States design patent application, filing number 29/990,450 (USPTO). All design elements, visual features, and ornamental aspects of the Line1 are covered under this pending patent protection.
Milton Coffee Co. is not affiliated with, endorsed by, or sponsored by Nespresso or Nestle. References to Nespresso or OriginalLine are for compatibility only.
Louis Vuitton is a registered trademark of LVMH. Milton Coffee Co. is not affiliated with, endorsed by, or sponsored by Louis Vuitton. All LV materials used in special editions are upcycled from authentic, pre-owned goods.
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At Milton Coffee Co., we are committed to providing websites [and mobile applications] that are accessible by our audience and that are consistent with the World Wide Web Consortium (“W3C”) Web Content Accessibility Guideline (WCAG) 2.1, Level AA Success Criteria and Conformance Requirements, which are recognized and acknowledged as the international standard measure of success in website accessibility. Our goal is to provide everyone access to all goods, services, facilities, advantages, and accommodations that we offer regardless of ability or circumstance.
If you are having trouble accessing information on our website [or mobile applications], please contact us for assistance.
Copyright © 2026 by Milton Coffee Co.